Support

For merchants

Open Scene Studio from Apps in your Shopify admin, then choose Support. Create a ticket or continue an existing conversation. Your ticket and replies stay in the app’s support inbox.

Open your support inbox · Open Shopify admin

Include your store address, what you were doing, the approximate time and any error message or request reference. For theme issues, include the theme name and whether the issue occurs on mobile or desktop. Never send API keys, passwords or payment card details.

Contact the publisher

Shenoda Nashed · elagaipy@gmail.com

Use this contact if you cannot access the app, want to ask about installation, or need to make a privacy request. An email does not automatically create an in-app ticket.

For shoppers

Contact the store for product availability, orders, payments, delivery or returns. For a Scene Studio privacy question, contact the publisher with the store address and approximate preview time. Do not attach your original photo unless it is specifically needed and you choose to provide it.

Quick checks

• The block does not appear: add and save the Scene Studio app block in a compatible Shopify theme, then enable storefront generation in the app’s settings.
• Generation is unavailable: review your active plan, image limit and additional usage budget in the app.
• A preview expired: preview access lasts 15 minutes from the request. Creating a new successful image uses another image unit.
• A ticket has a reply: return to Support inside Scene Studio to read it and respond.

Read our privacy notice and terms of use for more information.